Privacy policy
Last Updated: March 2026
Atelier Chatelaine respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you visit our website, make a purchase, or interact with our services.
By using this website, you agree to the terms outlined in this policy.
Information We Collect
When you visit or interact with the Atelier Chatelaine website, we may collect the following information:
Personal Information You Provide
When you make a purchase, sign up for our newsletter, or complete a form, we may collect:
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name
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email address
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billing and shipping address
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phone number
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payment information
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travel information relevant to services or events
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
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IP address
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browser type
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device type
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pages visited
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referring websites
This information helps us understand how visitors use the site and improve the user experience.
How We Use Your Information
Your information may be used to:
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process purchases and payments
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deliver products, services, or trip experiences
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communicate regarding bookings, orders, or inquiries
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send newsletters or marketing communications (with consent)
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improve website performance and user experience
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comply with legal obligations
We only collect information necessary to provide our services and operate the business effectively.
Email Marketing
If you choose to subscribe to our newsletter or updates, we may send occasional emails about:
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new products
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travel experiences
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workshops or buying trips
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educational content
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
We use Klaviyo as our email marketing platform, which processes data according to their own privacy policy.
Third-Party Services
To operate our business, we use trusted third-party providers including:
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Shopify (website and ecommerce platform)
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payment processors
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Klaviyo (email marketing)
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scheduling and form providers
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analytics services
These services may collect or process data necessary to perform their functions.
Each provider maintains its own privacy policy governing how your information is handled.
Cookies & Analytics
Our website uses cookies and tracking technologies to improve your browsing experience and analyze site performance.
Cookies may be used to:
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remember user preferences
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analyze website traffic
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measure marketing effectiveness
You may disable cookies through your browser settings if you prefer.
Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, or disclosure.
Payments are processed through secure encrypted systems that comply with PCI-DSS security standards.
While we take steps to protect data, no online transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
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fulfill purchases or services
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comply with legal obligations
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maintain business records
When information is no longer required, it will be securely deleted or anonymized.
Your Privacy Rights
Depending on your location, you may have the right to:
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request access to your personal data
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request correction of inaccurate information
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request deletion of your data
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withdraw consent for marketing communications
To make a request regarding your data, please contact:
International Data Transfers
Because Atelier Chatelaine operates internationally, your information may be processed in countries outside your country of residence.
By using this website, you consent to the transfer and processing of your information in accordance with this policy.
Children’s Privacy
This website and our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements.
The updated version will always be posted on this page with the revised date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Atelier Chatelaine
info@atelierchatelaine.com