Shipping policy

Last Updated: July 2026

The following policies outline how orders are processed, shipped, and handled after purchase when buying from Atelier Chatelaine.

Because many items sold through Atelier Chatelaine are vintage or antique, please review the information below before completing your purchase.

Product Condition

Many items sold through Atelier Chatelaine are vintage or antique and may show signs of age, wear, or previous use. These characteristics are part of their history and charm. Product descriptions and photographs are provided to accurately represent each piece. Please review all images and descriptions carefully before purchasing. If you have questions about an item before purchasing, please contact us and we will be happy to provide additional details.

Order Processing

Orders are typically processed within 2–5 business days after purchase unless otherwise stated. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Processing times may be longer during collection launches, travel periods, or holidays.

Shipping

Shipping costs are calculated at checkout based on your location and the size or weight of the item. Atelier Chatelaine ships internationally when possible. Delivery times vary depending on destination and carrier. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Shipping Address

Please ensure that your shipping address is entered correctly at checkout. Atelier Chatelaine is not responsible for packages delivered to incorrectly provided addresses. If you notice an error after placing your order, please contact us as soon as possible.

Lost or Damaged Shipments

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. If a shipment is lost or arrives damaged, please contact us promptly so we can assist in filing a claim with the carrier when applicable. If your item arrives damaged, this is also covered under our Returns & Refunds Policy.

Returns & Exchanges

Please see our [Returns & Refunds Policy] for full details on your right to cancel and return orders, and on faulty or damaged items. In summary: you may cancel most orders within 14 days of delivery for any reason, and faulty or damaged items are covered for 30 days from receipt. Given the one-of-a-kind nature of vintage and antique pieces, please ensure items are returned in the same condition received, with original packaging where possible.

Digital products, guides, and downloadable materials are non-returnable once accessed or downloaded, in line with standard digital content rules.

Cancellations

You may cancel your order within 14 days of receiving it, in accordance with your statutory right to cancel, this applies whether or not the order has already shipped. If your order has shipped, please follow the return process outlined in our Returns & Refunds Policy rather than refusing delivery. To cancel before an order ships, please contact us as soon as possible and we will do our best to intercept it.

Pricing & Availability

Prices and availability are subject to change without notice. Because many pieces are one-of-a-kind vintage items, once an item sells it may not be available again.

Questions

If you have questions about a product, shipping, or your order, please contact:
info@atelierchatelaine.com