Shipping policy
Last Updated: March 2026
The following policies outline how orders are processed, shipped, and handled after purchase when buying from Atelier Chatelaine.
Because many items sold through Atelier Chatelaine are vintage or antique, please review the information below before completing your purchase.
Product Condition
Many items sold through Atelier Chatelaine are vintage or antique and may show signs of age, wear, or previous use. These characteristics are part of their history and charm.
Product descriptions and photographs are provided to accurately represent each piece. Please review all images and descriptions carefully before purchasing.
If you have questions about an item before purchasing, please contact us and we will be happy to provide additional details.
Order Processing
Orders are typically processed within 2–5 business days after purchase unless otherwise stated.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Processing times may be longer during collection launches, travel periods, or holidays.
Shipping
Shipping costs are calculated at checkout based on your location and the size or weight of the item.
Atelier Chatelaine ships internationally when possible. Delivery times vary depending on destination and carrier.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Shipping Address
Please ensure that your shipping address is entered correctly at checkout.
Atelier Chatelaine is not responsible for packages delivered to incorrectly provided addresses.
If you notice an error after placing your order, please contact us as soon as possible.
Lost or Damaged Shipments
Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.
If a shipment is lost or arrives damaged, please contact us promptly so we can assist in filing a claim with the carrier when applicable.
Returns & Exchanges
Due to the unique nature of vintage and antique items, all sales are considered final unless otherwise stated.
We do not accept returns or exchanges for:
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vintage or antique items
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digital products or guides
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downloadable materials
If an item arrives significantly different from its description, please contact us within 48 hours of delivery so we can review the issue.
Cancellations
Orders may be cancelled only if they have not yet shipped.
Once an order has been shipped, it cannot be cancelled.
Pricing & Availability
Prices and availability are subject to change without notice.
Because many pieces are one-of-a-kind vintage items, once an item sells it may not be available again.
Questions
If you have questions about a product, shipping, or your order, please contact: